These Terms of Service (“Terms”) are an agreement between LockDispatcher (“LockDispatcher”, “we”, “us”) and the business that signs up for LockDispatcher (“you”, the “customer”). By creating an account or using the Service, you agree to these Terms. If you accept them for a company, you confirm that you can bind that company.
1. The Service
LockDispatcher is software for locksmith companies. Depending on your plan and settings, it includes an AI receptionist that answers calls, customer and job records, a dispatch board, a technician app, quotes and invoices, payment recording, inventory and reports (together, the “Service”). We may add, change or remove features over time. Features marked “Soon” on our website are not yet available.
2. Accounts and roles
Businesses and adults only. The Service is a business tool for locksmith companies and their staff. To create an account, join a team or use the Service, you must be at least 18 years old and use it on behalf of a business. When you create a company you confirm this, and team members confirm it when they accept an invitation. The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
The person who creates a company account is its owner. The owner can invite team members and give them roles (for example manager or technician). Each role sees only what it is allowed to see.
You are responsible for everything done under your account, for keeping sign-in methods (phone numbers, email addresses, verification codes) secure, and for removing access for people who leave your company.
Information you give us must be accurate and kept up to date. Tell us promptly at support@lockdispatcher.com if you suspect unauthorized access.
3. Free trial
New companies get a 7-day free trial. The CRM (customers, jobs, dispatch, technician app, invoices and reports) can be tried without a credit card. Using the AI receptionist on your own business phone number requires adding a card, which is not charged during the trial. Trial usage limits, such as included AI minutes, are shown in the app. At the end of the trial you can choose a paid plan; if you don’t, paid features stop, and your data remains available for export.
4. Subscriptions and billing
Pricing will be published on our website and in the app before you are asked to pay. Plans are billed in advance on a recurring basis (for example monthly) until cancelled.
AI receptionist minutes, phone numbers and text messages may be billed based on usage. The rates will be shown in the app before they apply.
Payments are processed by Stripe. You authorize us to charge your payment method for subscription and usage fees, plus applicable taxes.
You can cancel any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are not refundable.
We may change prices with at least 30 days’ notice. Changes apply from your next billing period.
5. Your responsibilities
Lawful use. You will use the Service in compliance with all laws that apply to your business, including locksmith licensing, consumer protection, privacy, telemarketing and anti-spam laws.
Consent for calls, texts and recording. You are responsible for having the consent required to call and text your customers (including under the Telephone Consumer Protection Act and carrier rules), for honoring opt-outs, and for enabling a call-recording disclosure where the law requires the consent of everyone on the call.
Prices and taxes. You are responsible for your price lists, discounts, sales-tax rates and card fees, and for what you charge your customers. The Service calculates amounts from the settings you enter; confirm tax settings with your accountant.
Your customers. You are responsible for your relationship with your customers, including your own privacy notice, the work you perform, and verifying that a person requesting entry to a vehicle or property is entitled to it.
6. AI features
The Service uses artificial intelligence to answer calls, transcribe and summarize conversations, classify jobs, suggest “starting from” prices, identify vehicles from a VIN or photo, and suggest technicians or actions. AI output is assistance, not a guarantee. It can be incomplete or wrong. Verify quotes, vehicle and key identification, job classification and other AI output before acting on it. The technician confirms the final price on site. You can change any AI decision in the app.
7. Acceptable use
You will not, and will not let anyone else:
use the Service to help anyone enter a vehicle or property they are not entitled to enter, or for any other unlawful purpose;
send spam, unsolicited marketing texts, or messages without the required consent;
upload malware or content that is unlawful, infringing, harassing or deceptive;
try to access another company’s data, bypass security or usage limits, or probe, scan or overload the Service;
copy, resell or reverse engineer the Service, except where the law allows it;
use the Service to build a competing product.
8. Your data
You own your data — your customers, jobs, invoices, payments, call recordings and other content you or your customers put into the Service. You give us permission to host, process and transmit it only to provide and support the Service for you, as described in our Privacy Policy. You can export your data at any time, including when you leave, as CSV or JSON files.
We may use aggregated, de-identified information about how the Service is used to operate and improve it. We own the Service itself, including its software, design and content. If you send us feedback, we may use it without obligation to you.
9. User content and copyright (DMCA)
Licence to host your content. You keep ownership of the photos, documents, signatures, notes and other content you or your team upload to the Service (“User Content”). You grant LockDispatcher a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit and display User Content only as needed to provide, secure and support the Service for you. This licence ends when the User Content is deleted from the Service, except for copies kept in backups for a limited time or as required by law.
Your rights to upload. You confirm that you own User Content or have the rights and permissions needed to upload it and to grant the licence above.
No infringing content. You will not upload, store or share content that infringes anyone’s copyright, trademark or other intellectual property rights.
Copyright notices. We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. See our Copyright & DMCA Policy for how to send a notice or counter-notice. We may remove or disable access to content that is the subject of a notice, and in appropriate circumstances we terminate the accounts of repeat infringers.
10. Suspension and termination
You can stop using the Service and close your account at any time.
We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to others, the Service, or our providers (for example, carrier rules for text messages). Where reasonable, we will give notice first and a chance to fix the problem.
After termination, you will have a reasonable period to export your data, after which we may delete it as described in our Privacy Policy.
Sections that by their nature should survive termination (including payment, your data, disclaimers, limitation of liability and indemnity) survive.
11. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, that every call will be answered or every message delivered, or that AI output will be accurate. Phone and text delivery also depends on carriers and other providers outside our control.
12. Limitation of liability
To the fullest extent permitted by law, LockDispatcher will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, jobs or data, arising out of or related to the Service. Our total liability for all claims related to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow these limits, so they may not fully apply to you.
13. Indemnity
You will defend and indemnify LockDispatcher against claims, damages and costs (including reasonable attorneys’ fees) arising from your use of the Service in breach of these Terms or the law — including calls, texts or recordings made without the required consent — or from the services you provide to your customers.
14. Governing law
These Terms are governed by the laws of the United States and of the state in which LockDispatcher is organized, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other.
15. Changes to these Terms
We may update these Terms from time to time. We will change the “Last updated” date above and, for material changes, notify account owners by email or in the app at least 30 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.
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