Copyright & DMCA Policy

1. Designated agent

Send copyright notices and counter-notices to our designated agent:

Email is the fastest way to reach us. This address is only for copyright matters; other requests sent here may not get a response. For anything else, see our Terms of Service and Privacy Policy.

2. Sending a notice

If you believe material on the Service infringes a copyright you own or are authorized to enforce, send our agent a written notice that includes all of the following (17 U.S.C. § 512(c)(3)):

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that is allegedly infringed.
2. Identification of the copyrighted work you claim has been infringed or, if several works are covered by one notice, a representative list of them.
3. Identification of the material you claim is infringing and that should be removed or disabled, with information reasonably sufficient for us to locate it — for example, the URL, or the company name and the record where it appears.
4. Information reasonably sufficient for us to contact you, such as your name, postal address, telephone number and email address.
5. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright that is allegedly infringed.

A notice that does not substantially include these elements may not be acted on. Most content in LockDispatcher is private to the locksmith company that uploaded it (for example, job photos, purchase invoices and signatures), so please describe where you saw the material as precisely as you can.

3. What happens next

When we receive a valid notice, we will act expeditiously to remove or disable access to the material identified. We will take reasonable steps to notify the user or company that uploaded it and may send them a copy of the notice, including your contact information, so they can respond or file a counter-notice.

4. Counter-notice

If material you uploaded was removed or disabled and you believe this was a mistake or misidentification, you may send our agent a written counter-notice that includes all of the following (17 U.S.C. § 512(g)(3)):

1. Your physical or electronic signature.
2. Identification of the material that was removed or disabled and the location where it appeared before it was removed or disabled.
3. A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material.
4. Your name, address and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which LockDispatcher may be found), and that you will accept service of process from the person who provided the original notice or that person’s agent.

When we receive a valid counter-notice, we will forward it to the person who sent the original notice. Unless that person tells us that they have filed a court action seeking to restrain the user from the infringing activity, we may restore the material no less than 10 and no more than 14 business days after we receive the counter-notice.

5. Repeat infringers

It is our policy, in appropriate circumstances, to disable and terminate the accounts of users — and, where appropriate, company accounts — who are repeat infringers. We may also limit access to the Service, or remove content, for anyone who infringes the intellectual property rights of others, whether or not there is repeat infringement. Uploading infringing content is prohibited by our Terms of Service.

6. Misrepresentation

Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing, or that it was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees. If you are not sure whether material infringes your rights, consider consulting a lawyer before sending a notice.